At Weice we are committed to offering continuing customer and technical support for all our products.

We offer online and telephone support services, where you are connected to one of our experienced technicians, dedicated to assisting you in keeping your equipment functioning at its highest standard. We endeavor to minimize equipment downtime and maximizing your testing abilities.

Technical Support

  • We provide documents regarding installation, operation, and routine maintenance in English.
  • FAQ and information is available on our website 24 hours per day.
  • Detailed information and documentation will be provided along with equipment.
  • Additional parts are available upon request.

Product Warranty Period

  • During the product warranty period technical support is available free of charge by telephone, fax and email.
  • We also replace any faulty parts free of charge during the warranty period.
  • Replacement of malfunctioning equipment caused by carelessness of the operator will be charged full purchasing price, plus postage and delivery.

Post-Warranty Support

  • For customers requiring technical support, we provide support remotely, free of charge. Replacement of parts by express delivery will be charged only the costs and express rates. The cost of replacement parts include express delivery charges.
  • For customers requiring a technical visit are advised to contact our support team at info@weicetestinginstrument.com directly.
PDF-iconClick to download Warranty Policy-General

PDF-iconClick to download Warranty Policy-Southeast Asia